1. Order Fulfilment

All products are sourced from, and shipped by, our distribution partner Syntech — an official South African technology distributor with warehouses in Cape Town, Johannesburg, and Durban. Your order will be fulfilled from the warehouse closest to your delivery address that has stock available.

2. Priority Delivery (Gauteng Only)

3. Order Processing Times

4. Estimated Delivery Times

Measured from the date your order is processed. These are estimates only — not guaranteed delivery dates.

5. Order Tracking

Once your order ships, you will receive an email with your courier tracking number, a link to the tracking portal, and an estimated delivery date.

6. Risk & Ownership

You are responsible for ensuring the delivery address is correct, someone is available to receive the delivery, and the delivery location is secure.

7. International Shipping

We currently ship within South Africa only. International orders will be cancelled and refunded.

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Returns & Warranty

1. Cooling-Off Period (ECT Act Section 44)

Under section 44 of the ECT Act, you have the right to cancel your order within 7 calendar days of receiving the goods — without giving any reason and without penalty. The product must be unopened, in its original sealed packaging. You are responsible for return shipping costs. Once we receive and inspect the returned product, we will process your refund within 7 business days.

2. Change of Mind Returns (14 Days)

Beyond the statutory cooling-off period, we offer a voluntary 14-day return window. Product must be unopened in original sealed packaging. A restocking fee of up to 10% may be deducted. You pay return shipping. Refund processed within 7 business days of receiving and inspecting the return.

3. Dead on Arrival (DOA) & Damaged in Transit

• Contact us within 48 hours of delivery at returns@supplyd.co.za
• Include clear photos of the damage (product and packaging)
• Keep all original packaging — required for courier claim
• We will arrange collection at our cost and provide a replacement or full refund

4. Manufacturer Warranty Claims

All products sold by Supplyd are genuine and carry the full manufacturer's warranty. We source exclusively from Syntech, an official South African distributor.

To make a claim: Email warranty@supplyd.co.za with your order number and fault description. We'll provide an RMA number and guide you through the process. The product is assessed by the manufacturer (typically 5-14 business days). If covered, it will be repaired or replaced. If not covered (physical damage, liquid damage, misuse), you'll be quoted for repair costs.

What Voids Your Warranty

• Physical damage (drops, impacts, liquid spills, power surges)
• Unauthorized repairs, modifications, or overclocking beyond manufacturer specs
• Removal or tampering with warranty stickers or serial numbers
• Use of incompatible or non-standard components
• Failure to follow manufacturer installation instructions
• Damage caused by improper packaging during return shipping

Warranty Periods by Product Type

5. Wrong Item Delivered

If you receive an item different from what you ordered, contact us within 48 hours. Do not open or use the product. We will arrange collection of the wrong item and delivery of the correct item at our cost.

6. Refund Process

• Refunds are processed within 7 business days of us receiving and inspecting the returned product.
• Refunds are made to the original payment method used at checkout.
• Original shipping costs are not refunded for change-of-mind or cooling-off returns. Shipping is refunded for DOA, defective, or wrong-item returns.

7. Returns Contact

All returns must be authorized. Do not ship products back without an RMA number.

Returns email: returns@supplyd.co.za

Warranty email: warranty@supplyd.co.za

Include your order number in all communications.