Frequently Asked Questions

How do I place an order?

Browse products on our website, add items to your cart, and checkout securely with YOCO. You can also WhatsApp us at +27 79 118 1734 for assistance.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard) via YOCO, our PCI-DSS Level 1 certified payment partner. Your card data never touches our servers.

How long does delivery take?

Standard delivery: 2-4 business days to major metros, 3-6 days to regional areas, 5-10 days to outlying areas. Priority delivery (Gauteng, 100km Sandton): 1-4 hours.

How much does shipping cost?

FREE on orders over R3,000. Standard delivery is R199 nationwide. Priority delivery (Gauteng only) is R650. PUDO & PostNet available from R99.

Where do you ship from?

We ship from 3 national warehouses — Cape Town, Johannesburg, and Durban — depending on stock availability.

Can I return an item?

Yes. You have a 7-day cooling-off period (ECT Act s44) for unopened items and a 14-day change-of-mind return window. Restocking fee of up to 10% may apply. Dead-on-arrival or damaged items must be reported within 48 hours.

Do products come with warranty?

Absolutely. All products are genuine, sourced from official South African distributor Syntech, and carry full manufacturer warranty — typically 12-36 months depending on product type. We handle warranty claims for you.

Is my payment secure?

Yes. Payments are processed by YOCO, a PCI-DSS Level 1 certified payment provider. Your card data never touches our servers.

How can I contact you?

Call 087 265 9087, WhatsApp +27 79 118 1734, email hello@supplyd.co.za, or use our contact form. Real humans, real answers — no chatbots.